Official Documents
Compliant with Malaysia PDPA 2010

Privacy Policy mylvking

We understand that your personal data is a matter of trust. This Privacy Policy transparently explains how mylvking collects, uses, protects, and manages your information — in line with Malaysia's Personal Data Protection Act 2010.

Last Updated: 1 January 2026

Important Note: By using the mylvking platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your data.

1Introduction and Scope of This Privacy Policy

Mylvking ("we", "Platform") is an online entertainment platform operator offering live casino, slots, bingo, and sports betting services to registered members. We understand how important your privacy is and take this responsibility seriously.

This Privacy Policy applies to all individuals who access the mylvking website, register an account, use our mobile app, or interact with any of our services. This includes visitors without an account, registered members, and former members whose accounts have been closed.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out lawfully, transparently, and only for the purposes stated in this document. We never sell members' personal data to third parties for marketing purposes.

2Types of Personal Data We Collect

Depending on how you interact with our platform, we may collect the following categories of data:

Data Category Example Information Requirements
Personal Identity Full name, date of birth, identification card number Mandatory
Contact Information Email address, phone number Mandatory
Financial Data Bank account number, bank name, transaction records Mandatory
Verification Data (KYC) Copy of identification card, bank statement Required during withdrawal
Gaming Data Betting history, wins, play time Automatic
Technical Data IP address, device type, browser, operating system Automatic
Geolocation Data General area based on IP Automatic

We do not collect sensitive data such as medical information, religion, or political views unless specifically required by law.

3How We Collect Your Data

Your personal data is collected through several key channels:

  • Account Registration — When you complete the registration form, you provide us directly with basic information such as your name, email address, and phone number.
  • KYC Process — During identity verification, you submit a copy of your identification document for compliance and security purposes.
  • Financial Transactions — Every deposit and withdrawal generates a transaction record retained for accounting and compliance purposes.
  • Platform Usage — Our system automatically logs in-platform activity such as games played, bets placed, and session duration.
  • Cookies and Similar Technologies — Your browser sends technical data such as your IP address and device type each time you visit our platform.
  • Communications with Support — Any conversations via live chat or email with our support team are also retained for reference and service improvement purposes.

4Purpose of Using Your Personal Data

Mylvking only uses your personal data for legitimate, clearly stated purposes. We will not use your data for any other purpose without your prior consent.

  • Account Management — Creating, verifying, and maintaining your account securely.
  • Transaction Processing — Processing deposits and withdrawals accurately and promptly via supported payment methods.
  • Identity Verification (KYC) — Verifying the legitimate identity of members to prevent fraud and money laundering.
  • Legal Compliance — Meeting reporting obligations to the relevant authorities as required by law.
  • Platform Security — Detecting and preventing unauthorised access, fraud, or system abuse.
  • Service Improvement — Analysing usage patterns to improve the user experience and platform performance.
  • Service Communications — Sending important notifications related to your account, transactions, and policy updates.
  • Responsible Gaming — Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.

We will only send you marketing communications if you have given explicit consent during registration or through your account settings. You can withdraw this consent at any time.

5Data Sharing with Third Parties

Mylvking does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your data:

  • Payment Providers — Data required to process transactions is shared with payment providers such as FPX, DuitNow, and digital wallet operators. All such providers are bound by strict confidentiality agreements.
  • Game Providers — Minimum technical information required to run games is shared with third-party game content providers.
  • Regulatory Authority — We will disclose data when required by court order, applicable law, or a lawful request from an enforcement agency.
  • Identity Verification Services — KYC information may be submitted to approved third-party identity verification service providers for verification purposes only.

All third parties that receive your data from mylvking are contractually bound to protect that data and use it solely for the stated purposes.

6Data Security and Protection

Protecting your personal data is among mylvking's highest priorities. We implement multiple layers of technical and organisational security to keep your data safe at all times:

  • 256-bit SSL Encryption — All data transmitted between your device and our servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your information.
  • Secure Password Storage — Your password is never stored in plain text — we use robust one-way hashing methods.
  • Two-Factor Authentication (2FA) — An additional security layer that verifies your identity via OTP code each time you log in from a new device.
  • Active 24/7 Monitoring — Our AI-powered security monitoring system detects and responds to any unusual activity in real time.
  • Internal Access Controls — Only authorised staff with a specific operational need may access member personal data, and all access is logged for audit purposes.
  • Regular Security Testing — We conduct regular penetration testing and security audits carried out by independent experts.

While we take all reasonable precautions, no system is ever one hundred percent secure. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.

7Cookies and Tracking Technologies

Mylvking uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

  • Essential Cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operations.
  • Performance Cookies — Collecting information about how you use the platform to help us identify and resolve technical issues.
  • Functional Cookies — Storing your preferences such as language selection and display settings to deliver a more personalised experience.
  • Analytics Cookies — Helping us understand platform traffic and usage patterns in aggregated, anonymised form for service improvement purposes.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies in major browsers, refer to your browser's support documentation.

8Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

  • Active Account Data — Retained for as long as your account remains active and for a period of 5 years after account closure, for legal compliance purposes.
  • Transaction Records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
  • KYC Documents — Retained for the period specified by the relevant regulatory authority.
  • Technical Log — Retained for 90 days for security and troubleshooting purposes, then automatically deleted.
  • Marketing Data — Deleted immediately upon withdrawal of your marketing consent.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity.

9Your Rights as a User Under the PDPA

As an individual whose data is processed by mylvking, you have the following rights under Malaysia's Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You can request corrections to inaccurate or incomplete data through your account settings or customer support.

Right to Erasure

You can request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You can object to the processing of your data for marketing purposes or certain other purposes at any time.

Right to Restriction of Processing

In certain circumstances, you can request that we restrict the processing of your data while an issue is being resolved.

Right to Data Portability

You can request your data in a machine-readable format for transfer to another platform where applicable.

To exercise any of the above rights, please contact our customer support team via in-platform live chat. We will process your request within 14 working days.

10Changes to This Privacy Policy

Mylvking reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the platform.

Any material changes will be communicated to you via in-platform notification or your registered email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the current version in force.

Continued use of the mylvking platform after a policy update is published constitutes your acceptance of the revised Privacy Policy.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you can reach us through:

  • Live Chat — The fastest channel, available 24/7, directly within the mylvking platform.
  • Email — Send your privacy enquiries to [email protected] and we will respond within 2 working days.

For issues related to account security or suspicious activity, please contact our support team via live chat immediately. Also refer to our FAQ and Terms and Conditions for more information.

Why Your Privacy Is Safe with mylvking

We do not merely comply with the law — we build systems that genuinely prioritise your data protection at every layer of the platform.

Full 256-bit SSL Encryption

Every bit of data travelling between your device and mylvking's servers is protected by the same industry-grade encryption used by leading financial institutions worldwide.

Two-Factor Authentication (2FA)

An extra layer of security via OTP code ensures only you can access your account, even if your password falls into the wrong hands.

24/7 AI Security Monitoring

Our AI system monitors every transaction and account activity in real time, detecting anomalies and responding before any damage occurs.

Full Malaysia PDPA Compliance

Every aspect of our data management is designed and audited to ensure full compliance with the Personal Data Protection Act 2010 — not merely as a formality, but as genuine practice.

No Data Sales to Advertisers

Your data is not our product. mylvking has never and will never sell, rent, or use members' personal data for third-party advertising purposes.

Full Control in Your Hands

Manage your privacy preferences, withdraw marketing consent, request a copy of your data, or delete your own account — all accessible directly through your account settings or our support team.

Join a Platform That Respects Your Privacy

At mylvking, data security is not an empty promise — it is built into every layer of our system. Register a free account today and enjoy a safe, transparent, and responsible gaming experience.

Bahasa Melayu